Raymarine Instrument Repair

By Carolyn Shearlock © 2016 • all rights reserved

Need a RayMarine/Raytheon or Autohelm instrument or autopilot repaired? Dan Gerhardt can repair many items that companies say can't be fixed

Need a RayMarine/Raytheon or Autohelm instrument or autopilot repaired? I have some good news for you . . .

Our Raymarine ST60 Tri Data display was shot. The center of the LCD had darkened almost completely — it got even worse than in the photo above — to the point where it was tough to see the depth and impossible to see the speed.

We contacted several Raymarine dealers and the answer was the same “Sorry, but we don’t repair those. But I can sell you a new display that will work with your existing wiring.” Price? Generally over $600 (even at Defender on their boat show sale, the display was almost $500).

Whew.

So I turned to the internet. eBay had the answer: a guy sold replacement LCD displays and, if you didn’t want to attempt the very fine soldering to install it, you could send him your display and he’d install it for free. Cost? $139 plus shipping both ways (it totalled about $160 with postage).

This sounded much, much better!

I contacted the man and found out that his name is Dan Gerhardt. I sent Dan our display and a couple of days later he sent me a picture of it with the new LCD . . . and told me that he’d discovered that the buttons weren’t working well, so he’d replaced them too – free. He then set up a special eBay “item” for the work and gave me the item number. I plugged that into the eBay search bar, bought it and paid. A couple of days later, I had the display back and it works beautifully!

Dan and I emailed back and forth a few more times as we also have a Raymarine wind instrument that does not work properly – we think it needs new bearings, but again the Raymarine dealers can’t repair it (but they’ll sell me a new one for $350). Turns out he works on those, too. We’ll be taking ours down as part of our rigging project and will send it off to him – he says if it’s the bearings, it’s $99 plus shipping; if it needs other work, he’ll let us know. (These prices are as of October 2016.)

Dan gave me permission to share his info here on The Boat Galley. He told me, “I buy, sell, repair mostly autopilots, some instruments, Raymarine/Autohelm/Raytheon only.” He has great feedback from satisfied customers on eBay (see it here – 5 stars in every category and all positive reviews — obviously part of why I felt comfortable sending our gear off to him).

Dan doesn’t always have “for sale” listings on eBay but if you send him an email, you can work something out. Be sure to tell him brand, model and the type of problem that you’re having.

I created a contact form for Dan below because if I just put his address out there, he’ll drown in spam. Your note goes only to Dan (I don’t see a copy) and you deal directly with each other — I’m not a middle man! If you need to send a picture, you can do so after he replies to you.

I highly recommend Dan – I’d much rather repair gear than replace it! NOTE: I have no connection to him other than as an extremely satisfied customer.

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Comments

  1. This is great info. We have a wind speed display that could use some help. Thanks for sharing!

  2. Great info, as always. Thanks! Kent Takacs

  3. Wow! Good to know. Thank you.

  4. Dan repaired my ST5000 autopilot to great satisfaction. We’re very happy with it.

  5. Lyndon Greene

  6. Good article. I just did this with a dodgy GPS receiver. Different ebay seller however.

  7. Great info – thanks.

  8. We had the same problem with our ST5000 autopilot. We finally found a place online to buy a replacement. It was not a hard to replace. We can finally see the numbers. Hurray!!!!!

  9. Mike on Last Tango says:

    When my autopilot quit working last year the initial suggestions were to replace it for about $4,000. One person gave me Dan’s contact info and suggested that I call him. I sent him my Raymarine S3 course computer. After receiving it he said that he could repair it, given time, or he would sell me a newer refurbished S3G (gyro version) course computer for $550. I went with the S3G, it was a simple replacement and is still working today!

  10. just what we need!! thank you!!!

  11. Great information. We have several instruments that have got screen issues. Be great to get them repaired rather than buying a new one.

  12. Good information to know.

  13. John Ferrell says:

    If your RayMarine Chart Plotter is losing position and takes more than a few seconds to find its position when you start it up, it can be fixed for about 50 cents. Ray Marine representatives may tell you to replace the gps unit on the deck of your boat (The little round thing with the blinking light) for around $200.00. There is a CR2032 3V Lithium battery in there that is easy to replace and costs about 50 cents. That is the same battery you will find in the key bob for your car. I have “Fixed 4 boats”. I learned about this at – http://www.thehulltruth.com/marine-electronics-forum/584765-raymarine-raystar-125-battery-replacement.html#b

  14. Dan is also good for selling parts and giving good advice. Real gentleman.

  15. Dan Larson says:

    Thank you so much Carolyn. I have used many of your tips before but this is the one that causes me to reply. As you and many others have experienced, when I have approached Raymarine with a problem with my 2005 vintage instruments, all the want to do is up-sell me with their newest and greatest and do not support their older equipment. Dan will be an excellent contact for me. Thanks again.

    • Dan just wrote me yesterday about the number of people who have contacted him so it seems to be a common problem. I know we were thrilled to have found his services and I’m glad to be playing matchmaker with everyone else!

  16. Joe Engoglia says:

    Thanks Caroyln, I am doing a retro fit next year and was going to replace the electronics with new in that Raymarine said they did not have replacement parts. So we will give Dan a try. Regards…Joe Engoglia S/V Unitask Leopard 38

  17. Thanks for the recommendation! We purchased our “new to us” Hunter 340 earlier this year and had already replaced the LCD on our circa 2000 ST5000 when it lost connection with the drive. I was so disappointed…then I saw this post and contacted Dan. He responded immediately saying he thought it was repairable; turnaround was only 2 days and it works like new! He not only repaired the burned out transistor, he also upgraded 2 other transistors (that use less power) for no extra charge. I’m a VERY satisfied customer and highly recommend Dan!

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