XHose Pro Update

By Carolyn Shearlock © 2014 • all rights reserved

So far so good

Last fall, we saw the XHose — a lightweight, easily coiled, expandable hose — at the Annapolis Boat Show. Unfortunately, they were sold out of the size we wanted, and when we got home I went to buy one and Amazon and saw that it had not-so-good reviews. I wrote this post explaining why we decided not to get one.

To summarize the complaints, people had problems with the hoses splitting, fittings popping off and poor customer service. But a number of the reviews did give high marks to the Pro model hoses that were bought straight from the company. Still, the hoses were expensive and there were enough poor reviews to make us leery.

A month or so later, a representative of the company wrote me and said that they’d had problems with not just “knock off” competitors, but counterfeiters as well. He wanted to send me a true XHose Pro and let me use it and see if “the real thing” was good. Sure, we’d be happy to try it — I mean, it looked so perfect for the boat, why not?

xhosepro_mainWe’ve now been using the XHose Pro as our primary hose for a little over 4 months at our house and at our sailing club. During that time, it’s had almost daily use and has been left outside in a semi-shady place that whole time. And it’s working wonderfully! We plan to get a 75′ one for Barefoot Gal this fall.

Since my first post was fairly negative and only based on what others were saying, I wanted to tell how positive our experience has been so far. Two points to be clear on here: this is a genuine DAP XHose Pro, directly from the company (no chance of a counterfeit); I can’t say anything other brands, either, as I haven’t tried them. Second, we’ve had it for 4 months, so I can’t say how it holds up over a period of years.

In many ways, this is a hard post for me to write. So far, this is a product that I love. It’s really working well and so much better than a traditional hose. I can’t begin to say how much easier it is to get out and use. However, given the negative reviews, it’s hard for me to encourage someone else to buy it, particularly when it’s not cheap. I can’t guarantee it, but I think that getting the hose directly from the company — and getting the beefier Pro model — are the two key things.

The XHose is much lighter weight than a conventional hose, and takes up far, far less space — in that photo at the top, I’m holding a 50′ hose in just one hand. It also never kinks. Probably the best way to describe it is that I never fight it.

To get the hose to expand, there has to be back pressure, either from some sort of flow reducing implement you’re attached — a sprayer, sprinkler, filter housing, whatever — or you have to use the ball valve at the end and keep it partially closed — it makes the hose end into a sprayer. If there is nothing attached and the ball valve wide open, the hose will contract back to its unstretched size.

In the time we’ve had the XHose Pro, we’ve used it with nothing on the end (just the ball valve acting as a sprayer), as well as with a sprayer nozzle, Miracle Gro hose-end sprayer, sprinkers (several different types) and even used it from our Honda 20 GPM water pump to a pressure washer at the sailing club. That day of pressure washing probably put the highest water pressure through it, and I know the guys were not one bit “tender” with it as they cleaned the docks after a nasty winter and subsequent spring flooding. Here at our house, it’s been dragged all around the yard, including around a number of concrete corners.

The only “special care” that I’ve given it is to never pull the hose around by just the brass end fitting (I grab the hose itself as in the photo below) and I always depressurize the hose if I’m not going to be using it for more than just a couple minutes.

Pulling-XHose

The “Pro” in “XHose Pro” refers to the fact that it has brass fittings on both ends, instead of plastic ones, and is supposedly made from tougher materials both in the inner tubing and the fabric covering. It doesn’t cost a lot more than the plain XHose (although both are on the expensive side, I admit) and just seems tougher.

In the photo below, the hose on the left is a cross section of the tubing in a regular XHose, the center is from a competitor, and the right is the XHose Pro. The Pro has an extra layer of “tough stuff” around the outside of the tubing which makes it more resistant to splitting.

s-hose-s-section

One important thing to know for using the XHose on a boat: it’s clearly labelled as “not for drinking water” . . . and that’s one of the big things we use a hose for when we’re at a dock. But to be honest, we used to use a regular garden hose to fill our boat tanks (not to mention all those drinks from the hose as a kid). I honestly didn’t know that there were special “drinking water” hoses until I began researching this post. (See them here on Amazon — apparently some hoses have bad chemicals in them; other hoses just don’t want to go through the FDA approval process and just say “not for drinking water”.) I’m not suggesting that others use the XHose for filling their water tanks — and how you feel about this could influence whether this would be a good hose for you. If you do want to use it to fill your water tanks, putting a filter housing (with filter) on the end of it and then a short bit of regular hose to go into the deck fill will create the necessary back pressure for the hose to expand.

Second, this is not a “lifetime” hose. I don’t know how long it will last but I’m sure by its very nature that it won’t be as long as a traditional hoses. I’m willing to have to replace it periodically — say every 3 or 4 years — in exchange for it being so much easier to store and use. But yes, there’s still the unanswered question of whether it’ll last 3 years — we’ve only had it four months so far, and while it’s doing fine, who knows? The XHose Pro has a 90-day money-back guarantee.

There are numerous hoses calling themselves “XHose” or having other similar names in almost every home improvement, big box and discount store, as well as on Amazon and thousands of other online retailers. I think this is one product where — if you decide to get one — it’s best to buy directly from the manufacturer’s site:

I’ll periodically update this post and would love to hear from anyone else who has purchased their XHose Pro directly from the company.

UPDATE: It’s been two years now, and the hose is still working well. However, because of where we are currently cruiser we only use it about once a month . . . and between uses it’s stored out of the sun.

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Comments

  1. Great article …thank you!!

  2. I fully agree. This is a great hose. We have had ours on our boat and RV for almost a year and we love it. It is durable (so far) and easy to use and stow. Even if it has to be replaced periodically, I will gladly do so not to have to lug around the regular heavy hose and having to deal with streaks left on my gelcoat by the hose.

    • Kent Ogilvie says:

      Blue,Black,Green have tried them all with no success. Love the idea and would pay $ 100.00 for one that lasted. I’m not going to handle from the middle when the sprayer is on the end and I’m not going to shut it off if I’m not going to use it in 2 minutes as the x pro recommends. Make a good one and I’m a buyer, so far I haven’t seen it.

  3. Love mine!

  4. Thank you. We had tried a cheap one from a home improvement store, and it was useless and leaked everywhere immediately. I had lost the receipt as it sat for the quintet before we tried our. It went in the trash. Now we have a boat, and will maybe try again with this approach.

  5. i bought 8 xhoses. 2 blue ones and 6 black ones. the two blue ones failed after a year of use. not bad i thought. so to replace them i bought 4 black ones. the website had a buy one get one promo. i received them last week. out of the box 3 out of 4 of the hoses did not work. i called the company and they are sending replacements. dont even want the old ones back. sounds like they are able to waste money and just send out new ones rather than try and fix the problem. MADE IN CHINA!

  6. Ours caused quite a commotion when it Xploded!!! Xtremely unhappy. Xcellent that yours is working out so well.

  7. From another source, but it was the genuine article.

  8. Those hoses are a great concept, but I guess they aren’t all built equally. I bought one (before the “pro” or “heavy duty” types came out)…don’t recall the brand. It worked fine for about the first 4 or 5 uses, then slowly started developing pinhole leaks until it became the equivalent of a garden soaker hose. I finally tossed mine and bought a regular hose.

    I’d be real interested in what it is like for you in a year…might be willing to give one a try again if it doesn’t start leaking or explode. Compact and lightweight are certainly good traits for boat equipment.

    -Mike
    ThisRatSailed

  9. Sue Freeman says:

    I bought my X-hose Pro directly from the manufacturer and I loved it – until it split. It took about 3 months of use for washing down our boat while doing the Great Loop. It was such a convenient, easy hose to use. But, it’s undoing was the high water pressure found at some marinas. We were aware of this issue & tried to keep the pressure low when using the hose, but the water pressure won in only a short 3 months. I miss my X-hose Pro, but it’s not cost effective to replace every 3 months.

  10. Ron Konst says:

    I bought two of the X-hose Pro 75 foot hose. I bought both from their TV commercial so these were the real thing. I used them 3 or 4 times the first year without a problem so I gave away my high-quality traditional hose to a friend. However, both X-Pro hoses failed on the first use in the second year. There were numerous pinhole leaks near the couplings on both hoses. These hoses are 100% expensive junk! The company has to know this.

  11. Carolyn – thank you for the great articles!! Iv been looking into these hoses but was thinking they are to good to be true. I own a boat detailing company and also live aboard so I have been in deep contemplation of xhose pro. I am just looking for any type of hose more light weight, durable and most importantly will not leave streak/Blk marks on a boat. I might order directly from the company and see what I get. Thanks again for the support and information!

  12. Love the concept. Call us crazy but we continue to contact X-hose to receive replacements as not one of ours has lasted more than a month. We have gone through at least 20 hoses and they have only asked for a couple of them to be returned. As long as they keep replacing them at no cost we’ll keep em coming. The hose is basically surgical tubing inside a nylon sleeve attached to the brass ends. The only problem with the hose is the nylon sleeve. With all the engineers in the world one would think the issue of the nylon fraying could be fixed. Come on you engineers out there, FIX IT!

  13. Steve M. says:

    After reading many of the comments, it feels like this rant is just to make me feel better. First, I have always gone directly to the manufacturers site. I bought my first couple of blue hoses about a year ago, they didn’t last a day. I almost immediately ordered the black 75′ x-hose Pro feeling that heavy duty was a better idea. The manufacturer was offering a two for one special. They both exploded within a couple of months of use. I am now waiting for hose number 9 & 10 to arrive. The first hoses lasted months, the latest two hoses lasted less than 2-3 days. Great idea…terrible craftsmanship. The hoses nylon sleeve usually splits at the seams although I’ve had a couple fail at the ends near the brass fittings, both ends. Please note, I measured my water pressure more than once and it is consistently 80 psi, so that’s not the problem. This is well within the safe zone per the manufacturers claim of being able to handle 250 psi of water pressure. I don’t drag the hoses through thorns, pinch them around corners or run over them with cars. If anything I baby them because I know the inevitability is coming….boom-splash! This hose is like a bad drug…I keep getting more hoses sent yet I know they will eventually break…I suckered into paying postage one time on a replacement shipment. I won’t do that again. Can’t someone take this great idea and figure out how to keep the nylon sleeve from coming apart at the seams? Love a decent recommendation. I’m on my way to Home Depot to buy an old fashioned hose!

  14. I am not a follower of The Boat Galley, just came across this blog while researching the xhose. Frankly, the writing style seems too pat, as if it was written by a direct mail marketer. After you’ve read enough of the junk mail that comes to the door you can spot the style. For example “Be sure to buy directly from Xhose manufacturer” repeated over and over. Reading the negative reviews in the comment section just reinforces my gut feel that this is a manufacturer promo and not a personal blog.

    • Sorry, but I’m a real person. Over 750 posts on the site and two – one negative and one somewhat positive – about the XHose and so you think it’s a manufacturer site? Too funny.

      • Funny, yes. Also sad. And thanks for this post. Your trepidation is understandable (as this proves), but it is valuable. The follow up comments (which a manufacturer site would have deleted) did seal my opinion that I don’t want to waste time and add to the garbage heap with more unreliable products from China.

      • Sorry also, I did not really mean to come off so offensive. It just seemed unreal to me that you would write such a long and 90% laudatory article about an item that the great majority of your readers who commented think is junk.

    • Wow. Sorry, but that’s one of the laziest ugly opinions I have seen in a while. Carolyn busts her butt to write hundreds (thousands? ? ) of posts based on her personal unbiased experiences of some products, but mostly planning and processes! And yes, she promotes her own book. Deservedly, and to our benefit, because it is awesome. Read ONE other post. Stay a while and maybe learn something. Unless you aren’t interested in boating. Or cooking. Or pets as family. Or organization. Or being open minded and nice to nice people. If none of those fit you, then you are indeed on the wrong site.

    • And in the time it took to write this nasty comment, you could have clicked a couple of links to other topics and benefited from her wisdom. (In addition to the valuable honest opinions you got here about the hose that you claim you were looking for.)

  15. I have had 6 Dap X hoses in the last 4 months and everyone exploded at the connection!!!! Some the very first time I used it. It is a wonderful idea, but it doesn’t work!! Can’t someone fix this very common problem???This is rediculous and I keep taking them back to Ace Hardware for replacment and they give me new ones and they don’t work! My wife is going insane with this problem. Opened up 2 new ones today and they broke immediately SAD!! Dap is a very respected company and why would they put there name on an inferior product?? I owned 4 Ace Hardware stores and can’t imagine Ace or Dap would recommend this inferior product!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!

  16. I purchased the buy one get one free 75′ version direct from the website. One came without any washers whatsoever. Connected the first one to the tap and bam, it split wide open. Second one was connected and first time using it, it seemed as if the inner hose disconnected or became detached from the brass fitting. Turning it off then on again maybe did something but I doubt it. It seemed to work ok for one use of watering the flowers, second time, it burst wide open and even through the outer black nylon. One curious thing, your photo shows a blue latex inner hose on the regular version and a different one on the pro. When I examined the burst hose, both inner hoses were the blue latex only.

    • Interesting . . . I’ll pass your comments on to my contact at the company.

      • Thank you,

        one thing I forgot to mention is I also called the customer service number and spoke with a pleasant girl who told me she would send out two new hoses no problem and how this was surely an isolated occurrence. She further said that they would email me to confirm and also when the replacement hoses were shipped. I have heard nothing and it has been several weeks now.

        I am reading more and more reviews that have the same complaint and incidents happening to them. I am not feeling too good about this purchase.

    • I have one of the real Xhose PROs, and it failed on the 4th use. I got 3 uses out of a Pocket Hose (yellow-green) and four uses out of the black w/brass ends> My water pressure is 40-60-psi, far below the advertised 250-psi. I still say that this type of hose is PURE JUNK, as I have two failures in 7 hose uses. The Amazon o star ratings are justified.

  17. I bought a 75 foot xhose pro a month ago. I’ve used it maybe 8 times and this morning the hose ripped apart from the metal fitting. I love the concept but design is severely flawed.

    • Well I received the two replacement 75′ hoses. Hooked on up and it burst almost immediately. When I spoke to the customer service, they said how sorry they were and how this is isolated. I joked and said, well you should talk to those people online that are posting the exact same issue. The agent said I should expect to replace the hoses every two years or so. That means 35 dollars per year for a hose? I think I am going to invest into a good metal wind up hose reel and stick with the old tried and true.

  18. Both my PRO x-hoses that was purchased from their web site blew out at the brass coupling… Is there a warranty for this so called 3 patented product? and this 90 day return policy is a joke, they don’t seem to put any faith in the product. This is a” DON’T WASTE YOUR MONEY” moment.

    • Well, I’m starting to think that our good luck with the one we were sent is the outlier here. I’ve loved it, but I don’t think I can recommend it at all any more, despite what they’ve told me.

      • k christian says:

        I was going to buy the hose today, but after reading so many bad reviews I have changed my mine. A year ago when I read the bad reviews I decided to wait until they fixed the problem of the xhose. I guess that they haven’t. Thanks for your input

  19. Thank you for your excellent review and summary of this hose. It is something we have been looking at purchasing for a while, but have never been sure enough about its claims. I feel your assessment is honest and fair, and you have certainly given it a good trial. Keeping the thread open to gain others’ views has been equally helpful. I can now withstanding the quite aggressive marketing of the XHose here in the UK, until something that ‘does what it says on the tin’ comes along. Thank you once again.

  20. Carol Blair says:

    Thank you, Carolyn, for creating this blog. I too purchased the Dap XHose Pto from the company in a special offer. I have had two 50 ft. Hoses linked together to water my front garden for about five months. I had been happily using them until yesterday when my husband (while washing the car) noticed that the outer fabric was splitting in two places and the inner plastic tubing was starting to bulge. I was devastated. I was researching how to contact the company when I came across your article. I don’t know if the company can or will replace my hoses, but it appears that it may be a never-ending cycle. Has anyone ever tried to patch this hose with plumber’s tape? I am thinking about trying that as a last resort.

  21. John King says:

    Ive bought two DAP Xhose pro from the official website about five months ago, I love the idea of the product but they’ve both ruptured in that time frame. I called and had one warranted after the second one ruptured I think I’m gonna try another brand.

  22. Kay Lowery says:

    I purchased 6 Dap XHose Pro hoses and all six either exploded or split after only 3-4 times using them. When I contacted the company I was told that they had improved the hoses and that I would receive all 6 of the new and improved ones. Guess what? All 6 have exploded or split in a very short period. I haven’t decided to send these back or trash them because I’m done! I would only send them back and trouble myself for a REFUND. Plan on going back to the hose that never let’s you down.

  23. After reading all of this, I feel obligated to weigh in. I used to sell what I believe were the knock offs at shows (we had Dap X hose signs, but packaging was very generic & not X hose).
    I had mixed results doing demos, some hoses would last only minutes, others would last for months, aside from the occasional manufacturing defect, I found the only variable was me.
    I started noticing that water temperature is the most detrimental thing to these hoses, followed by water pressure & time at maximum pressure.
    I have enjoyed my knock off for 3 years now by realizing that this hose is meant for convenience, not necessarily full function.
    To get best results; Get a cheap bucket to store hose in. Always allow water to run until it achieves normal temperature before hooking up hose. Turn on water slowly after hose is connected. Never use maximum pressure or leave hose fully expanded. Never exceed 45lbs of water pressure. When finished watering, put hose in bucket & store away from heat or sunlight until next use.
    Hope this helps & helps to explain why so many mixed results.
    bottom line; if u treat it good & follow the gameplan I have described, it will last for its intended purpose as a convienence hose, if u expect to leave it in your yard & use like a ordinary hose, you will not be happy.

  24. eddie the lock says:

    thnx for puttin this up.. was ready to pull the trigger on one of these and glad when i googled i found this to steer me away.. maybe enough bad press will get em to change their ways.. posted it up on facebook to help others. peace

  25. I bought mine directly from the manufacturer. Brass fittings are heavy and solid but the weak point is where the hose is inserted/crimped/connected to the brass fitting at the end that connects to the wall spigot. When the hose is connected to the spigot, the hose sags when the water is off causing a stress point right where the brass fitting and hose connect. This seems to happen in about 6 – 8 months of occassional use. The only way to fix this is to remove the hose from the spigot every time you finsih using it (a real nuisance). I’ve had three hoses that popped at this spot and returned them. The XPro company, though a bit slow to replace the hose (it took several months each time) did replace them at no charge. They need to fix this problem by installing a stiff plastic/rubber support that extends beyond the connection point by about three inches…similar to some of the normal high quality garden hoses.

  26. CMNewell says:

    Got the X-horse Pro for my birthday last year.
    Aware of the price, I treated it like royalty, and loved it.
    Always drained and stored under cover between uses.
    Brought it in the house before the cold weather came, so no chance of freezing.
    First time out this spring, it exploded.
    I miss it, but am not willing to fork out that much cash on such an ephemeral product.

    • Gerald Pigatti says:

      I’m on my 6th hose. 3 broke immediately and 3 in a month. Always break at the connection to the fitting. I just keep taking them back to Ace. Why can’t they fix this problem????

  27. Alister Kent says:

    I have an original ‘blue’ those 75′.
    Like most posters, the concept is great, the hose is light-weight, the tools are good quality. i have used the hose since end of summer 2014 until now (late May 2015. I store the hose over winter months and empty / depressurise between uses. Today, the hose split at inner core. I took the apart and a 2ft section had completely burst. The inner tube then re-coiled deep into the fabric. With a list coaxing, I did manage to get the inner core out and re-make the connection to the gun-sprayer. Idid have to crop the out fabric by about 4ft. I noticed that the inner core look perished so I am not holding out much hope for this repair lasting. The hose needs to be better engineered. If the Xhose pro is the answer then the lesser kit should be discontinued. Great concept, does what is says on the tin but the materials on those blue are diabolical. Very, very poor. If you must buy one then opt for the Pro.

  28. H. D. Hoinkes says:

    I bought three 75′ Xhose Pro last Fall and used one then with great success. It did everything the ads had promised and I proudly stored it away for the winter. Today, I wanted to wash the dog, hooked the hose up, turned on the water and discovered that about twenty feet from the brass fitting the hose had a gushing leak. That is only the second time of use! OK, I have two more hoses and my dog needs a bath. I opened the plastic bag in which the second hose resided since last fall, hooked it up, turned on the water and the damn thing blew a leak right at the female brass fitting. This is truly a testament to Chinese quality! The third hose actually worked—- but I have absolutely no faith in its continuing to work the second or third time it is used. The idea of an expandable hose is terrific. The execution of this idea to date truly sucks!

  29. Lashell oatman says:

    I have or rather had three green and two blue ones. Everyone has blown out with in a couple of months of use. I really liked that they were light weight,easy to store. Last year I contacted the company after one of the blue one blew a hole and they replaced it with no problem. Now the replacement just blew a hole. Two of the green ones leak on the fitting. I will not be using these nor buying any more. Sham I really was happy to not have heavy hoses to haul around to water but I will go back to them because I don’t have to worry about setting my water out and run to the store to return home and find water running down the street watering every thing but my lawn.

  30. I’ve purchased one from a local high street chain. First problem I’ve had is the quick release connector has broken within the first month. I’ve contacted xhose direct and I am currently waiting a reply.
    The hose seems fine so far though.
    I’ll let you know how mine goes!
    Andy.

    • I have had two of the expensive black ones to explode after 5-8 uses and one yellow-green one that exploded after the third use. The black ones had the inter tubing to separate perpendicular to the length of the hose. Always when you don’t expect it. The other hose blew the end off.
      IMHO is that these hoses are JUNK and one should not buy them. I don’t know what the failur rate is but my three is 100% failure. Even though the black ones advertise 250 psi capacity, my 40psi city water is blowing them apart. Inaccurate advertising. More like snake oil sales.

  31. After looking at the photo in the article, my XPRO hose inside looks like the middle and I bought it straight from the manufacturer also. So I guess not all the Xpro hoses are made the same. Mine is the DAP X-Pro hose. Two failures out of two hoses (I bought two at one time for the price break) .

  32. KEN BROWN says:

    HI FOLKS, I AM ALSO ON MY SECOND RETRACTING HOSE. FROM WHAT I AM READING THERE IS REALLY NO WARRANTY WITH THESE HOSES. I HAVE REPAIRED BOTH THESE HOSES A FEW TIMES, AT LEAST 4 TIMES AT THE BRASS COUPLING. IF THE SPLIT IS VERY CLOSE TO EITHER END , I ALSO HAVE CUT OFF THE FRAYED OUTER MATERIAL AND RE ATTACHED. THE LATEST SPLIT WAS 6 FT IN, I THOUGHT I COULD JUST SHORTEN IT BUT THE RUBBER TUBING INSIDE THE OUTER CASING HAD SHRUNK BACK TO THE OPPOSITE END LEAVING A HUGE SPACE BETWEEN BOTH ENDS… REPAIRING THE ENDS IS NOT SUCH A BIG DEAL . GETTING THE RUBBER INTERNAL HOSE OUT OF THE OUTER COVERING IS THE HARD PART. IS IT WORTH IT, WELL IT MAY GET YOU A FEW MONTHS MORE. UNFORTUNATELY MAYBE ONLY A FEW DAYS… GREAT IDEA, POOR PRODUCT.

  33. We have been through four chose pro hoses. Two were replacements when the first two blew after a couple of months. The replacements lasted less than six months. A total waste of money.

  34. Complete garbage with NO support from “The Official XHose Pro” website.
    They want NOTHING to do with helping customers, only taking orders.

    Here is what they told me:

    From: natlexpedi2@aol.com [mailto:natlexpedi2@aol.com]
    Sent: Tuesday, May 31, 2016 12:50 PM
    Do not ship your merchandise here.
    Melanie Jackson

  35. I bought the X hose Pro on a two for one special. I love them for the boat because they are so easy to use and stow. The first one I used for two seasons when Mystery (our CT 38 Sloop) was on the Columbia River in Portland OR and it performed perfectly. Last summer we moved Mystery to the Puget Sound. The X Hose I had been using for two years burst during its second use after arriving in our new slip in Olympia WA. No problem, I pulled the 2nd hose out of the shed at home and figured if I got another two or three years out of it that would be OK. Unfortunately, it burst on it’s 2nd use too. My theory is that the X hose can’t stand any contact with salt water. It worked great on the Columbia River (Fresh Water) but failed almost instantly in the Puget Sound (Salt Water).

    • My theory is you got lucky with the first one and it makes perfect marketing sense for the company to send “awesome reinforced custom made hoses” to the boat lady with a blog. Everyone else bought the fake ones 🙂

  36. Carolyn,
    It has been quite some time since you received your hose. At this point I am wondering if you could post whether it is still functioning or at what point it failed. You said that you would keep us posted. Thanks

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